At Marché Paris, we are committed to providing quality products and exceptional customer service.
Below are the conditions of our exchange and refund policy, adapted for the United States:
1. Exchanges
You may request a product exchange within 30 calendar days from the date you receive your order.
Items must be in perfect condition, unused, and in their original, intact packaging.
To initiate an exchange, contact our customer service team at Contact@marcheparis.com, specifying your order number and the reason for your request.
Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors made by Marché Paris.
2. Refunds
You may request a refund within 30 calendar days after receiving your order.
Products must be returned in the same condition as received — unused and in their original packaging.
Once the product is received and inspected, the refund will be issued within 7 to 10 business days.
Initial shipping costs are non-refundable, except in cases of defective products or shipping errors caused by Marché Paris.
3. Defective or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer service immediately.
In these cases, Marché Paris covers the return shipping costs and arranges a replacement or refund without complications.
4. Exceptions
Certain products cannot be returned or exchanged for hygiene or safety reasons, such as personal care or intimate items.
Specific conditions are detailed in the product description for each applicable item.
5. Contact
For any questions regarding an exchange or refund, you can contact us at:
📧 Email: Contact@marcheparis.com
🌐 Website: www.marcheparis.com
Marché Paris – Your satisfaction is our priority. We are committed to handling every request with care, efficiency, and transparency.